“Building Trust with the ABCD Framework”
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Title: Trust Works!
Author: Ken Blanchard, Cynthia Olmstead, Martha Lawrence
Category: Leadership & Team Building, Public Speaking & Communication
Trust is one of those things we all think we understand, but what if it could be broken down into something you can actually work on? Sam and Sophie sit with that question, unpacking the ABCD framework from Trust Works! by Ken Blanchard, Cynthia Olmstead, and Martha Lawrence.
They walk through each pillar: Able (competence), Believable (honesty), Connected (empathy), and Dependable (reliability). Along the way, they share a story about a manager who broke trust by exaggerating his accomplishments, and they explore the trust bank account metaphor—every good action is a deposit, every failure is a withdrawal. They also cover the four-step process for rebuilding trust after it's broken: acknowledge, apologize, make amends, and recommit.
If you've ever wondered why trust breaks down in your relationships or at work, this episode names the specific behaviors that build or erode it. The takeaway: trust isn't mysterious—it's built on intentional, small actions every day.
Trust Works! by Ken Blanchard, Cynthia Olmstead, and Martha Lawrence. If you want the full written summary, the whole library is on 7minutebooks.com/app—over 6,000+ fiction and nonfiction titles, unlimited access from $2.99 a month, $9.99 a year, or $19.99 lifetime.
Chapters
00:00The ABCD Framework Intro00:34Able and Believable01:22Connected and Dependable02:08Trust Bank Account and Rebuilding02:54Trust in Organizations and Takeaways
Topics
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