“Think Like Google: From Customer Service to Car Platforms”
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Title: What Would Google Do?
Author: Jeff Jarvis
Category: Startups & Entrepreneurship, Technology & Innovation, AI, Data & the Future, Career Growth
What if you ran your business like Google? Sam and Sophie sit with that question for a minute, because Jeff Jarvis's classic 'What Would Google Do?' isn't really about search engines. It's about a mindset shift that turns every company into a network.
They walk through the core principles: your customer is your new boss, the power of platforms, and the counterintuitive idea that your worst customer is your best friend. Jarvis applies these to real industries, from a 'Google store' with empty shelves to a 'Google car' that predicts ride-sharing. They also get into the radical implications for healthcare, education, and even government.
If you've ever wondered why some companies thrive while others get disrupted, this episode names the pattern. The takeaway: the companies that win are the ones that let go of control and harness the collective intelligence of their network.
What Would Google Do? by Jeff Jarvis. If you want the full written summary, the whole library is on 7minutebooks.com/app — over 6,000 titles, unlimited access from $2.99 a month, $9.99 a year, or $19.99 lifetime.
Chapters
00:00The Network Economy Shift00:59Customer As New Boss01:36Platforms And Trust02:44Worst Customer Is Best Friend03:15Retail And Cars Reimagined04:05Healthcare, Education, Government
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